Managing conflict takes resilience. It requires the ability to evaluate complex information, make evidence based judgements and act professionally within the bounds of organisational and legal frameworks. This series is designed to equip the learner with strategies to manage conflict not only face-to-face but remotely with confidence, find creative solutions and make difficult decisions.
The programmes to be included within this series are;
- Types, causes, stages and impact of conflict within organisations - This programme will equip the learner to understand the types and causes, stages and impact of conflict within an organisation, so that you can identify the best way to approach a scenario with it arises
- Investigate conflict situations in the workplace - In this programme, we will be exploiting how to investigate and resolve conflict in the workplace - from formal to informal methods and what to do if conflict cannot be resolved
- Approaches, techniques, knowledge, skills and behaviours for managing conflict - This programme aims to outline the key knowledge and skills you may need in the workplace to overcome conflict
This course is an interactive online learning series provided by the CMI, the course is fully aligned to CMI Professional Standards and Level 5 qualifications. This series will take you around 270 minutes to complete. As part of your enrolment you will receive 3 months subscription to CMI and will receive a digital Certificate of Achievement on completion. Foundation Chartered Manager is also awarded on completion of 3 programmes from the CMI Bitesize range.
Once you have purchased the course, we will enrol you with the CMI and will contact you within 5 working days with log on details so you can access and complete the online programme.
Who is it for?
This course is ideal for Managers who wish to address key challenges, develop their skills for the future and learn how to lead in a digital age.